Refund policy

At Aangan.com, customer satisfaction is important to us. If you're not fully satisfied with your purchase, we offer a 7-day return policy from the date of delivery, subject to the terms outlined below.

1. Eligibility for Returns

You may return an item within 15 days of receiving it, if it meets the following conditions:

The item is unused, unworn, and in original condition
Tags, labels, and original packaging are intact
The item is not a sale, discounted, or customized product
The item is not a lingerie, bodysuit, or personal hygiene item (for hygiene reasons)

Items that do not meet these criteria will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Sale or discounted products
Lingerie, bodysuits, and other intimate apparel
Accessories (e.g., jewelry, belts, bags)
Items damaged due to improper use or care

3. How to Initiate a Return

To initiate a return, please follow these steps:

Email us at [your email] within 15 days of delivery with:
- Order number
- Reason for return
- Photos of the item (if damaged or defective)
Our team will review your request and provide return instructions.
Ship the item back to the address provided using a trackable courier service.
Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

5. Exchanges

We currently do not offer direct exchanges. If you wish to order a different size or item, please return the original item and place a new order separately.

6. Damaged or Incorrect Items

If you received a damaged or wrong item, please notify us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund, depending on product availability.